Refund policy
No payment is taken when you place an order. Orders are reviewed before dispatch, and if your order is cancelled you will be told by email. Because no payment is taken, there is never anything to refund.
1. Payment
No payment is collected at the point of order. This store does not take card details at checkout, and no card number, expiry date or security code is ever requested, transmitted or stored by us.
You will not be charged for placing an order. If you have received a bank notification, statement entry or any other indication suggesting otherwise, please contact us immediately at info@capablhq.com— see section 5.
2. Order review and cancellation
Every order is reviewed before dispatch. We may decline or cancel any order at our discretion, and we do not have to give a reason.
If your order is cancelled you will receive an email confirming the cancellation, sent to the address you supplied at checkout. No charge will have been made, so no refund is due and none will be issued.
3. Refunds
Since no payment is taken at checkout, there is nothing to refund and no refund can be processed. This is not a restriction on your rights — it is a consequence of no money having changed hands.
If you believe you have been charged in connection with an order placed on this store, treat it as a matter to raise with us immediately under section 5, not as a refund request.
4. Returns
Returns arise only for goods that have been dispatched. Where an order is cancelled before dispatch, no return is necessary or possible, and you do not need to send anything back to us.
If you have received goods from this store and wish to return them, contact us at info@capablhq.com before sending anything, and we will tell you how to proceed.
5. If you think something has gone wrong
Contact us at info@capablhq.com. Please include the order number from your confirmation email and a description of what you are seeing.
This inbox is monitored, and a query about a payment you did not expect will be treated as urgent. If you believe a charge has been made against your payment method in connection with this store, contact your bank or card issuer as well as us — do not wait for our reply before doing so.
6. Your statutory rights
Nothing in this policy limits or excludes any right you have under consumer law that cannot be limited or excluded by agreement. Where the law gives you a right that goes further than this policy, that right applies.
In particular, your statutory rights in respect of distance contracts, including any right to cancel, are unaffected by anything written here.
7. Payment data
We do not hold payment card details for any order, because none are collected. Information you supply at checkout — such as your name, email address and delivery address — is processed as described in our Privacy Policy.
8. Changes to this policy
We may update this policy. The version published on this site is the one that applies, and the date at the top shows when it last changed.
9. Who we are
This store is operated by 3DOM Commerce OU, registered at Järvevana tee 9, Tallinn, 11314, Estonia.
Contact: info@capablhq.com